Shipping policy

 

Order Processing

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times depend on the shipping method chosen at checkout and the destination of your order. Typical delivery times are as follows:
    • UK Standard Shipping: 2-4 business days
    • UK Express Shipping: 1-3 business days
    • International Shipping: 2-11 business days

 

International Shipping

  • We offer international shipping to some countries. Shipping charges and delivery times will vary based on the destination country.
  • Please note that customs, duties, and taxes may apply to international orders. These fees are the responsibility of the recipient.


Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
  • You can track your order status directly through your account on our website.


Shipping Address

  • Please ensure that all shipping information is correct. If there is an error in the shipping address, please contact us immediately to make any necessary changes.

 

Lost or Damaged Packages

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  • If your package is damaged during shipping, please contact us immediately with the order number and photo evidence of the damaged product.

 

Returns and Exchanges

  • Please refer to our Return Policy for information on how to handle returns and exchanges.

Contact Information

  • If you have any questions or need further assistance, please contact our customer service team at info@thereverent.co.uk.